Looking for a full guide including Fair Wear & Tear guidelines? Download them below.
Usually around 6 months before the end of your finance agreement, your account manager will contact you to see what your plans are regarding a replacement vehicle.
This will allow time for a vehicle to be ordered from a factory and arrive to replace your existing vehicle. If you aren't looking to replace your vehicle, you will be contacted again nearer the end of the agreement to arrange collection.
Around one month before the end of the contract, with the help of our administration team, you can choose a date for the vehicle to be collected. This will normally be between 09:30 and 17:30 Monday to Friday and unfortunately it's not possible to request an exact time. However, sometimes we can obtain a reasonable stipulation, for example 'not before 10:00 or after 16:30' but this is not guaranteed.
If you have ordered a replacement vehicle with us, we can help to coincide the collection of your old vehicle with the delivery of your new one.
If you have added a cherished plate to your vehicle, you should start the removal process at least six weeks before the end of the contract, to ensure this is complete before the vehicle is returned. You will be required to pay a charge for the removal of the number plate and the retention or transfer to a new vehicle.
If you’ve exceeded your total contract mileage you will be charged an excess mileage charge by the finance company. The pence per mile rate is detailed in your finance agreement.
When your vehicle is returned to the funder, it is expected to be in a reasonable condition. What is deemed 'reasonable' is defined in the British Vehicle Rental and Leasing Association's Fear Wear and Tear Guidelines.
We can provide you with a copy of the guide upon request. The vehicle will be inspected on the spot by the collection agent who will provide you with a collection note before being taken away but the vehicle may be re-inspected when it arrives at the collection centre.
It is therefore suggested that you take video footage or photos of the exterior and interior in case there is a dispute.
It is suggested that, before returning your vehicle, you take footage or photos of the exterior and interior. In the case of a dispute, you will be able to demonstrate the condition in which your vehicle was returned. The vehicle will be inspected on the spot before being taken away, and you will receive a collection note.
There are also other requirements for the return of a vehicle. This includes: